Consulting: Culture Transformation
Culture is most often described as the collective set of shared values and beliefs of the people in an organization. As you can imagine, shared values and beliefs can't be changed overnight. All too often we see organizations launch "culture change initiatives" through communications strategies. Unfortunately, that approach rarely works. That's because our values and beliefs - those which we hold dear and truly believe - are a product of our own personal experiences. Accordingly, the only way to truly change the culture of an organization is to replace old experiences, those reflective of the old culture, with new experiences derived from the desired value/belief system.
At IQPM, our experience has shown that applying the particular methodologies of Performance Excellence, even flawlessly, is not sufficient if world-class performance is the goal.
According to a Business Review studies, 70 percent of change initiatives are not successful because organizations fail to manage the "human" reaction to change. If you've ever been involved in a major change effort, you will probably agree that predicting how people will react to a proposed change is not easy. In fact, resistance from the right people at the right time can cause any initiative to fail.
Successful and sustainable transformation efforts require leaders who know how to manage change. At the simplest level, managing change means:
- Knowing what you want to accomplish and creating a compelling vision that motivates others
- Understanding stakeholders and communicating with them early, consistently and often
- Managing the varying levels of support and resistance that will inevitably emerge in response to any change
IQPM has helped dozens of organizations develop change leaders who have the skills to successfully implement sustainable change. As a result, six critical system factors have been identified that are key for anyone who is leading change. Without all six factors in place, successful transformational change is unlikely.
In the context of Total Performance Excellence (TPE), Change Leadership is a skill set that is required throughout any deployment, from planning and executing to sustaining improvements. Change Leadership skills are essential for both high level executives and program leaders, who are responsible for setting the vision, as well as those who will communicate the vision and make the changes happen (Champions, Lean Six Sigma practitioners and process owners). These individuals require even more intensive training in change management tools and techniques.